RachelEC2473 (rachelec2473)

Walked from the Youth Hostel (steep climb! but well worth it. The staff were really friendly and welcoming and the service great. We all had the spring burger w... Weiterlesen Walked from the Youth Hostel (steep climb! but well worth it. The staff were really friendly and welcoming and the service great. We all had the spring burger which was delicious a generous portion.

Staff are in need of further training in organising the efficiency of their food preparation and customer service. They were struggling to manage online orders... Weiterlesen Staff are in need of further training in organising the efficiency of their food preparation and customer service. They were struggling to manage online orders being collected and walk in customers, the food in the counter needed replenishing and they were so busy/disorganised that hygiene standards and consistency of the food and speed of service was poor. The till was not working and staff were adding the totals up on their phones. There was also some off hand attitudes and rudeness to a frustrated delivery driver. The restaurant has unclear/unclean tables, there was no bin for self clearing and cutlery serviettes were not available to customers without asking. The food itself was quite tasty but expensive and I would not return. I actually felt sorry for the employees as they were seemed out of their depth and needed more effective management.