Gusto 272 - Wembley

When I arrived, they had no memory of my booking. I tried to put my party on a table that was not big enough to take us, and it was obvious that it would have been tight and unpleasant. the waitress was released from the beginning and neither they nor the manager were the apologetic. I would not recommend this restaurant to my friends and family, as it is clear that white and asian mice have their priority.

All 10/10 the kerl (I forgot his name) with the footballer name was fantastic and very attentive. he has made our experience in gusto. that's why I'll always come back.

Fantastic, independent Italian restaurant, where they get real value for money. with fresh quality ingredients, excellent presentation and beautifully decorated restaurant, which also has a sweet little garden area! the love for detail is the second to none. I would come back to try the whole menu!

The restaurant noticed during the walk, so I booked for myself and friends. we loved eating and service portion exactly right would go back

GOOD FOOD TERRIBLE SERVICE I was looking for somewhere local to Wembley stadium. I had an overseas guest visiting who had tickets to a Wembley event. There were only 4 tables seated when we arrived. I had to ask could we order after 20 minutes of waiting. Whilst we were waiting for our starters another table (6 guests) were seated, orders taken and served. I chased our order. It took a total hour for our starters to arrive. Thankfully they were worth waiting for. Fresh crisp calamari, although unfortunately I was also given lemon mayonnaise despite advising I could not have any citrus. The cheesy garlic bread was also delicious. Very large portion, but you can imagine we were pretty hungry by this point. Meanwhile 2 other tables (2 guests and 10 guests) arrived and were served. I again chased our order. The table of 6 that arrived after us were served, had eaten and left before our main course arrived. The table of 2 and 10 also had their mains before us. By now were were running short of time and asked that our main course be brought as soon as possible, and not wait until we had finished our starters. That didn't happen. We had to ask again. The spaghetti bolognese was delicious, and would have been perfect with a sprinkling of parmesan, which we weren't offered. The lamb shank was not the best that I have had. The potatoes with which it was served were a little too watery, not the soft peaks that I was expecting. Although I had not been to Gusto before, the review online was positive, whilst warning about the slow service, which is why I allowed 2 hours. It took 2 1/2 hours, and that was with my questioning. It would have been far worse had I not done so. I can't imagine how bad it would be on a busy night. Perhaps that is why it was quiet on a Saturday night. When we went in I was impressed and hoped that I had found a new restaurant to regularly visit. Sadly it was my first and will be my last visit.