Arby's - Roanoke

Something about this place we absolutely love...food is always hot and fresh the Lunch crew are the bomb super friendly and very nice staff

Cleanest, nicest Arby's I've ever been to. The food was excellent. Crinkle fries were cooked perfectly. Employees were outstanding, very courteous and smiles all around!

This Arby 's location is mediocre at best. I 've been there twice, and both times I had the same experience. The sandwiches were sloppily thrown together and poorly prepared otherwise. The employees seem to be in a perpetual state of misery as they operate robotically and with as little customer interaction as possible no smile, no greeting, no nothing. It felt like ordering food from a vending machine frankly. One more thing both of my visits were in early afternoon yet the inside of the restaurant was locked, i.e. drive through only. I 'm not sure if that is normal for Arby 's or this location in particular, but it makes it very difficult to place orders, especially as the passenger in a car. I understand that there may be COVID 19 protocols, issues with understaffing, etc. However, at the very least I feel there should be a sign or something to notify potential customers that the inside is closed so that they don 't have to park and walk to the door only to find it locked. Just a thought.

Service was excellent: polite and prompt. TV was playing country music. Food is what you expect from Arby's. Restaurant was clean.

Have not eaten at any Arby's in years. Tried to stop at this one. Two employees outside on their break Not knocking them for that. No customers at all but dinning room was closed. They get a star for telling me that before I bothered getting out of the vehicle. I spent my money elsewhere