Qdoba Mexican Eats - Paramus

I ended up not purchasing my dinner at that loc!ton. The server that was preparing my bowl was unpleasant, rude, and used foul language towards me. So I decided to take my money elsewhere. It appears better customer service is needed at that restaurant.

Slow and rude staff. I ordered through the app and went for pick-up. My order was not ready. I waited 10 minutes right next to the cashier (where the mobile pick-up is) no eye contact or questions from the staff even though they were not busy. I finally asked them when my order would be ready. They told me to wait, and a few minutes later, I got my order, but the part of my order and drink was missing. I went back and asked but no apologies. Then I opened my food; protein was missing. Went back to the cashier again, with no apologies or eye contact. The food was terrible too. It was salty, and 1/3 of my chips had a chunk of salt. I am never going back.

Took a few bowls home for dinner. White rice, chicken, steak and birria brisket. The steak was way over cooked ,chewy, flavorless. The chicken was seasoned but rubbery. The birria brisket? stringy mess. Guacamole, completely flavorless ? basically mushed avocado. The onions and fajita vegetables were good. I give credit that this bowl actually held up texturally. We picked it up, brought it home , unpacked all the groceries and did a few things around the house before eating and they remained warm and crunchy. For fast food, not terrible, just flavorless. There is certainly worse out there.

This location has gone downhill. The food used to be flavorful and fresh. At my most recent visit, the queso was bland and cold. The beans were also bland. The food wasn't fresh.

Loved the food, the veggies were fresh, the rice wasn't lumpy and beans were good. But as a vegetarian, there was no protein option (Sofritas) like they do at Chipotle If they do add a Tofu, Paneer option I think this chain can give Chipotle a run for it's money!