Wendy's - Melbourne

The experience at this restaurant was quite disappointing, as is typical for Wendy's in this location. Unfortunately, there was no customer service to be found and it seemed like the Wendy's management did not prioritize personal and customer service knowledge when hiring staff. I was not given my complete order at the drive-thru window, and when I tried to call for help, it was too late. The employee at the window left her post to deliver food to a parked car outside, leaving my family waiting in our car. After a long wait, she finally returned and we informed her that items were missing from our order, to which she responded dismissively before going back inside to find the missing sandwich. Overall, our experience was a waste of time and it was clear that this employee had no interest in her job. This is unfortunately the kind of service you can expect at Wendy's in this location. I won't be choosing to dine here again.

I had the worst experience at Wendy's today while in the drive-thru. It took a long time for the cashier to take my order, and when we tried to order a triple burger, we were told they didn't have that option. After some confusion and frustration, the cashier became rude and escalated the situation. Eventually, another employee had to step in but by then it was too late. We will not be returning to this location.

If Wendy's wants to successfully sell breakfast, they must actually be open for breakfast. If your sign says 6:30, then open at 6:30. This is the third time I have tried to get breakfast at this Wendy's after they were supposed to be open, and they were not. Today, I arrived at 6:35 and asked the employee at the window why they were not open, but they did not know. When I asked when they would open, they just shrugged and said they had no idea. I am tired of unreliable businesses. I recommend going somewhere else that is reliable, like McDonald's or Chick-fil-A, where the customer service is much better.

Horrid experience! our son took a bite from his breakfast sandwich and realized that it was completely burned down! Moreover, the staff was completely rude to make a new one. we will never return there again! Do not waste your time. the personal is absolutely ghetto! the woman behind the counter wore flip-flops without socks. the art that has a large band that go over their feet type of flip-flops. the girl put a cheese on a hamburger without gloves with long nails and they give them an attitude when they ask her to correct her eating. it is not worth going ever! and what about the owner? do you not see the long list of complaining after the complaining!? Does it matter to them that these rude ghetto people are putting their business on the floor? Why do they even possess the franchise if they don't care? that's been going on forever!

Drive Thur is open. Not enough staff to open the diner. The fruit cup is just apple's and they have discontinued the side salad. As far as food quality it hasn't changed and as far as the staff they are as helpful and polite as possible. Would definitely continue to go there.