Dunkin' - Lawrence

This is one of the best Dunkins in the area. I am new since early August drinking Dunkin lattes instead of Sbucks and the people at the Marston Street Lawrence location are so nice, helpful and friendly every time I go in. Each time I am in the manager andstaff go out of their way to be helpful. So much appreciated! Thank you!!

This time was different. The Pink Velvet Iced Macchiato I received looked nothing like the picture, and it lacked the flavors that were supposed to be there. It tasted mainly like a colored iced coffee—nothing special. I suspect they were just still getting accustomed to this drink or perhaps had limited experience with it. The staff here are really friendly, and if I had raised the issue right away, I'm sure they would have been happy to give me a replacement.

I ordered a cold brew with sweet foam, but instead, I received just milk and water. This will be my last visit to this Dunkin'. My entire family already avoids this location, even though it's the closest to our house. From now on, we'll be going to the one on Swan Street. Please train your staff better!

The two young ladies who served me today were incredibly sweet, and my order was excellent. Britney and Neyshka did a fantastic job, and I appreciated how clean everything was. Additionally, the ladies who work in the mornings are super fast, making every visit a wonderful experience!

I was really hungry, but thankfully, the staff was amazing—especially Alyssa. She’s a fantastic person who made me feel as if I had been whisked away to an island, where she was the coolest barista ever. Thank you, Alyssa, for brightening my day!