Fastrac - Elbridge

I ordered two pizzas and was told it would take about 25 minutes. When we returned after 20 minutes, they had given our pizzas to someone else. This completely ruined our family night. I will never order pizza or any food from there again.

The staff is generally friendly, except for a red-haired employee named Meghan. She has been rude and visibly irritated whenever we've come in for lunch or snacks. Last year, she made some condescending comments about politics, assuming my group was completely clueless. After asking for a receipt last week, her lack of professionalism and service quality left me so frustrated that I felt compelled to share my experience. She is an embarrassment to the FasTrack brand, and I’ve decided to go to the next city instead of stopping by her store again, which is disappointing since I live near Auburn and find the location convenient for my daily routine. It speaks volumes about FasTrack that someone like her is representing their management team.

I enjoy fastrac. I?ve never had a negative experience until I started frequenting the Elbridge, NY location. My issue is with 1 employee in particular. He may be the manager or maybe his ego is to big and he thinks he is. The past 2 times I have gone to this location this gentleman has belittled his employees. The first time multiple people ordered pizzas at once and he was becoming irate and confused due to no names on any of the pizzas. He was grumbling and loudly saying ?How the F do I know who they go to?!? While there were several adults and children in the facility. Tonight, he began to belittle an employee while she was preparing a pizza for a customer whom she seemed to know. He is absolutely horrible as an employee, unprofessional, rude, and has poor customer service skills. I felt awful for the employees working with him. Please correct this. That?s no way to treat an employee. Also, pizza slices are BOGO. I bought 6 slices and was charged 14$ and some change. He then tossed my receipt without asking if I wanted it or not.

I love all fastrac gas stations. They have a great selection on food and their member card saves a bunch on gas. The only reason this isn't getting 5 stars is because you can't order past 9pm here... All other fastracs I can order a Mexican pizza at midnight but not here :

Great spot for a quick stop! They offer a member discount on gas, which is nice. The prices for other convenience store items are quite reasonable. Just a heads up, the side entrance by the pumps can get really slippery during the winter months.