Wendy's - Columbia

Service: Take out Meal type: Lunch Price per person: $1–10 Food: 4 Service: 1 Atmosphere: 4 Recommended dishes: Dave's Double, Baconator Parking space: Plenty of parking Parking options: Free parking lot

I don 't know where to start on how great a waste of time and money this place is. long wait times .Drive through employees under the influence and other staff on their phones.recieved the wrong order then was asked to give it back .received the correct order and the it contained addition food that wasn 't ordered .The burgers were undercooked and cold and fries soggy .I don 't have high expectations of fast food but where do we cross the line .34 dollars down the drain and not to mention staff on their phone while taking credit/debit card payments also seems a little shady to me. Only time will tell if any fraudulent transactions happen due to staff recording the backs of cards .who knows this place is a hot mess never again .

I did not appreciate the customer service; not very professional. Service: Take out Meal type: Lunch Price per person: $10–20 Food: 1 Service: 1 Atmosphere: 1

Instead of focusing on the reasons I was dissatisfied, I've chosen to focus on the wonderful customer service I received! The manager Rachel made it up to me and my family, she was delightful and never attempted to argue with me or give me trouble. It seems like this restaurant has a lot of new people and she has her hands full! The company and certainly the restaurant does not deserve her, her management skills as well as guest services are top notch!!! Thank you so much Rachel. Now THAT, is what I call customer service!!!

Absolutely horrible. Go in and order 2 meals, 25 minutes late still no food. We go up and ask, oh we forgot to make it. 15 minutes go by, ask again, we actually handed your order to you in the drive thru.... we were standing beside the counter the entire wait. Then we are given our cups, go to machine and out of everything except for water, and lemon water. As we leave with our food, we'll we thought was our food, walk past wash sink area and I kid you no roaches. Went back to counter, fought for refund, then found out we didn't even have the right order. This store would be better if it was closed.