Pizza Hut - Avenel

I ordered food delivery at 6:30 PM from the PH website and received a message stating that it would leave the restaurant by 7:10 PM. By 8:00 PM, I called the restaurant to check on the delay, and they told me that the driver had picked up our order, but they had no way of tracking it. It turned out that, despite ordering from Pizzahut.com, they were short-staffed and had to use a delivery service. Unfortunately, there was no accountability for the order, and it never arrived. I can't even get a refund until I call the restaurant again this afternoon. Their approach to delivery service is frustrating; when drivers are unavailable, it seems that they fail to fulfill orders altogether.

My soda was fine, but both pizzas were incorrect. One appeared to have been sitting out for an hour, while the other was only half-cooked. I'm truly disappointed by the poor quality.

The garlic parmesan sauce here is disappointing; it resembles watery mayonnaise. The wings are soggy and definitely not worth the $26 price tag.

I wouldn't recommend ordering "The Big New Yorker Create Your Own" from this place. It was dry, lacked sauce, and the cheese was incredibly sparse. It felt like a total waste of money.

Amazing service as always! I love my pineapple pizza! I think her name is Katrina; I apologize if I'm not getting it right. She's always incredibly friendly. I order online, and my food is delivered right inside—fast and convenient!