Willy's Ale House - Acton

How can you treat your customer 's so badly. So sad. The manager is completly unprofessional--and the owner since he was speaking for him . We loved you guys, you made our pizza amazing, most times. There have only been a few times the bottom was burnt and yall always were awesome and remade it. Until now. The bottom of the pizza was burnt and when asked to remake, the owner said no, it was fine . After putting hands on the food now and all, yall brought it back out for us to eat after a series of words back and forth and not a complete refund, yall treated my husband so badly I 'm disappointed, you have lost customer 's. There is no explanation for the way he was treated ..he wanted the food remade, THE FOOD...not the money. Not a refund. The food. Just made not burnt. I 'm not sure why the owner would tell his employees to speak to someone in such a way but it 's ridiculous. I 'm disgusted and disappointed.

It was a great experience the wings were amazing the short rib poutine short ribs is so tender and so juicy the beers were good very good atmosphere

Great service and food.I really enjoy the chicken wings and all the different types. There's nothing like a great salad with the awesome pizza either. Very nice atmosphere. Highly recommended I love the fact that they're open in the winter too

75° on November 5th .... at least 50 bikes here today. Busy and gorgeous out.

I love Willy's Ale Room. It is one of my favorite spots to eat at because of their caring staff, and amazing food. It is a little slow sometimes but the food is worth it. The manager is super nice, and the staff work really hard to give you a great experience. My favorite food to get here is probably the steak and cheese calzone. 10/10 do recommend this restaurant.