Matteo (matteo-cavelius)

Good morning, in fact I had a reservation at your establishment on November 25, 2023. On November 24, 2023, I was admitted to intensive care in Metz following a... Weiterlesen Good morning, in fact I had a reservation at your establishment on November 25, 2023. On November 24, 2023, I was admitted to intensive care in Metz following a respiratory problem. My partner contacts you early in the morning to explain our situation...it was already not easy for her to spend the weekend in the intensive care unit rather than in yours! So now that I'm back on my feet I want to express myself... I am extremely disappointed with your establishment and the way you act with your customers in difficulty! We had enough to provide you with proof of hospitalization to prove our good faith! We really wanted to come to your establishment to have a good time...so we were not asking for a refund! just a credit so that we can return to your establishment and erase this bad memory. But you decided otherwise by charging us 570 euros (entire stay), you added a problem to this ordeal which was already hard for us. Humanly you were 0! I would like to emphasize this and I am disappointed to the highest degree, we who are lovers of Alsace and the hotel industry that it has a bitter taste that you have left us. Kind regards Mattéo

Gutes Shawarma für 3€ absolut empfehlenswert. Der Tee während des Wartens ist ebenfalls sehr lecker. Weiterlesen Gutes Shawarma für 3€ absolut empfehlenswert. Der Tee während des Wartens ist ebenfalls sehr lecker.