Mateusz (mateusz-sobon)

Saturday evening visit – paid for items we never received We visited on a Saturday evening and ordered two set menus — one regular and one kids’ menu — both of... Weiterlesen Saturday evening visit – paid for items we never received We visited on a Saturday evening and ordered two set menus — one regular and one kids’ menu — both of which included dessert. The waiter told me that I might not want the dessert later if I was too full. After finishing my burger (which was more like a sandwich with a store-bought bun), I waited 10, 20, then 30 minutes — but the dessert never arrived. No one followed up, and I never received what I paid for. For my child, we ordered the kids’ menu, which included ice cream. Even after reminding the staff, the ice cream never came either. When I politely asked if the price could be adjusted since we didn’t get the full meals, the waiter refused, saying it wasn’t possible because we had chosen set menus — even though parts of them were never delivered. Very disappointing experience. We paid for two full meals and didn’t receive either one in full. Poor service and no effort to make things right. Meal type: Dinner Price per person: €10–20 Food: 3 Service: 1 Atmosphere: 3