Emily (emily-sarnocinski)

You get two kinds of service here; 5 star, everything was made in a time efficient manner, the customer service was expectable to excellent, and most importantl... Weiterlesen You get two kinds of service here; 5 star, everything was made in a time efficient manner, the customer service was expectable to excellent, and most importantly the meal was delicious and prepared correctly (the reason we continue to go back despite:, the second kind of service: 5 (that's right, negative five!, Where the one shake and burger we ordered somehow have the people in the drive thru, behind us, who ordered AFTER US, getting their 3 to 4 bags of food walked out and delivered to them so they can then turn out of the line and drive away. When we do finally get our food, it'll have been double or even triple the wait of others, it's almost ALWAYS wrong, and the employee is beyond rude. We will ask to speak to a manager who, aware of the ordeal obviously because it's AN ORDEAL, before we've the chance to even say anything or complain, is offering to fix the mistake and comp our meal. Half the time, the manager is also apologizing for the employees! We've been offered a comp meal 4 separate times and have accepted however, we never received the compensation or anything.