Dan (dan-2033)

TL:DR; Add 30 45 minutes to when you expect to get your food.Let me start off with saying the food is OK. Think of your traditional assembly line fast food chai... Weiterlesen TL:DR; Add 30 45 minutes to when you expect to get your food.Let me start off with saying the food is OK. Think of your traditional assembly line fast food chains, your Chipotle, Sweet Greens, Cava, Naya, Chopt, etc. The problem is not the food. You know what you are getting in fact, if you are in the mood for quick Italian this may exceed your expectations. The namesake piada is pretty great. It's like a Chipotle burrito but filled with Italian ish food.The issue is the service. Visiting from out of town, I was expecting fast service like Chipotle and having driven 8+ hours I was not prepared for what I experienced. I placed an online order thinking I could avoid any potential wait, and I placed my order before the normal Saturday night dinner rush. I assumed a restaurant like this would be experienced in fulfilling online orders and could knock them out as quick as one of their competitors.I gave the normal 5 10 minute buffer and went to pickup my food later than the noted pickup time. I had placed an order for 4 people, but the order was not unusually large; no larger than the orders being placed in person by the patrons who were dining in. The place was adequately staffed, however when I arrived I found a slow moving line, and several customers waiting to pickup their online orders. You can see where I am going.For a restaurant that was no busier than the frequently aforementioned competitors, I waited 50 minutes for my order to be filled which was already 10 minutes later than my order was promised.The only reason I did not give this establishment 1 star, is because the food was better than I expected. It may have been because I was so hungry and exhausted, but I would imagine on a good day, if I got my food on time and it was hot (or at least warm) this would have gotten 4 stars from me. Maybe if I find myself in another state (or at least another town) and I see a Piada's nearby, I will give them another shot. However for this trip to Grove City, I will be eating at one of the many other restaurants near my hotel.