Tim Hortons - Thunder Bay

Waited for 10 minutes to be told that soup choices on the menu aren't available at Cumberland.....why on the menu there then? Not enough money to customize for each location??

They looked like deers in headlights when I walked in and wasn't busy left after 5 min waiting at the counter. Maybe I'll try the drive threw next

Got 2 coffees and 1 tea, al triple triple. There was absolutely no sugar. The tea was practically just hot water and cream.

The last three times I have been there I walked out because the wait was so long for them to even take my order. One time for different people show did forefront and no one came. The owner has been set up for failure by not providing enough that somebody can stay at the till. Most of the time when I go it isn't busy they just don't let the staff stay at the till. The last time I was literally second-in-line and left after 5 minutes without anyone taking my order. If you're in the area and hungry I suggest dairy Queen instead.And it doesn't the they don't decide where the employees stand or how many there are. That would be something for the manager or the owner

10 stars for day staff, 1 stars for night staff..They screw up more than they don't.