Nottcutts - St Albans

The coffee machine was out of service, and we were bluntly told by a staff member who directed us to a sign. Instead, we opted for tea but were not given the option of complimentary instant coffees. The staff seemed indifferent to the customers, and the atmosphere was not welcoming. Other patrons were also expressing dissatisfaction with the staff's attitude during our visit.

The cheese scones were undercooked, while the fruit scones were overcooked. The breakfast ciabatta was barely edible, and the egg dishes were served tepid. When the dishes were returned, the cook said she would check the temperature, but had a strange attitude about it. Despite complaints from multiple customers, including myself, about the temperature of the food, no apology was offered. Fresh eggs were eventually served on soggy bread after a long wait. It seems like the cafe is in need of management to sort out these issues before they lose even more customers.

A Thursday brunch a bit of a HOT affair firstly I would like to say the staff who was working lady on the till and the lady in he kitchen both working their backsides off the Que was stupid the one lady serving was so polite and seemed calm under the pressure I seriously think you need more staff as when I did get served my food arrived promptly by the chef , I asked her why so long a Que and she informed me that they was extremely short staffed !!!The food was good but I was shocked to see the chef then having to collect trays from the tables and having to go back clearly to cook and take the food out again she was very polite to a table next to me who was complaining about how hot it was I also mentioned it and she told us all that they had made the appropriate people aware and that to her knowledge it was being dealt with- Come on Notcutts 2 staff working and they was rushed off their feet on an extremely Hot day in a restaurant that was baking hot , the shop has plenty of staff but sadly not the kitchen they deserve medals Again come on Notcutts sort it out more staff and some cool air would not go a miss

Been here many times for garden centre only and often take our dog. Like the animal section and the covered outside area. But review is for the sunday fathers day lunch. really enjoyed my meal and believe me I can be fussy. But proportions and the way the food looked on the plate, you could tell the head chef knew their stuff. I would eat here again. Defo. And will be recommending to my friends. Well done. Ann

Went in for fathers day brunch with my family and was sceptical at first because we love to eat out at nice places. three of us had the roast dinner and it was in fact really lovely. really well cooked and great proportions. presentation was really nice. we will be in fact coming back again for sure. compliments to the staff especially the chef. five stars !!!! top quality. Kevin