Tim Hortons - Saint Agathe des Monts

This was the worst experience ever. After preparing our order, they didn't inform us when it was ready. We had to check ourselves to see if it was ready or not. The staff was terrible and provided bad customer service.

During Labor Day weekend, my family stayed in this area while our kids attended a local camp. Tim's was our go-to spot every day. Despite only remembering a little bit of French from high school, I found it easy to use the mobile app to place our orders. The staff was incredibly busy but still managed to be friendly and accommodating. Thank you to everyone at Tim's for their hard work and excellent service.

I arrived at the restaurant this Saturday morning expecting it to be open at 4:30. However, when I got there at 4:40, the place was still closed. This was a waste of my time and fuel and the lack of customer service is unacceptable.

Tim Hortons here is a mixed bag. While it upholds the chain's reputation for serving reliable coffee and pastries, the ambiance leaves something to be desired.Service can be hit-or-miss, with some days flowing smoothly and others seeing longer wait times. The venue itself could benefit from a facelift, given the wear and tear evident in places.On the upside, it remains a decent spot for a quick coffee fix, but doesn't particularly stand out in the vast sea of coffee shops.

They could at least fill the ice caps since they are not cheap. Politely asked the girl to fill it up a bit more and she rudely refused.