Pinstack - Plano

Worked with the events team for hosting a kids birthday. The team was very patient and suportive throughout the booking process. The party was perfectly organized and timed. We couldn't ask for a better host than Mickey. She engaged the boys completely and each of them enjoyed the party one hundred percent. Thank you for making this such a wonderful experience for us.

Where to begin...we had a reservation for 9:30 Saturday. Our dinner plans ran a bit over but my husband and his friend headed over first to check in, got a call on the way there to confirm we were still coming, he arrived 2 minutes after the call. Then it went south..quickly. The hostess went to show him into the VIP area (that we paid extra for) and there were people in our lane. She was confused (husband said she was great) He asked for the manager to see how we can get it corrected and discounted as this was a big deal because he did all this for my birthday. The manager Chris was agitated as soon as the conversation started and offered a very minimal discount with a take it or leave it attitude and when my husband responded with, this is Bull$ he proceeded to THROW MY HUSBAND OUT. No trying to make their error right, no offer of a refund (we'll take care of the charges they still proceeded to charge). When my husband tried to respond, he was just again told, to get out. I will gladly take our business elsewhere after booking a $850 evening with our friends and expecting a good time to be met with that encounter that took less than a minute to go down. And I'll make sure that everyone I know knows how they treat their potential patrons. Thankfully, we didn't let Chris ruin my birthday, we took our party to a better venue and spent our money there.

Came for lunch and games for my son's birthday. Food was decent but the service was absolutely non existent. 20min till even seeing a server of which only came around one additional time. Had to flag someone else down just to pay. Games and bowling are what you'd expect, albeit more expensive than one would think.

I enjoyed climbing walls and my friends played dancing cars, some play games.

Great place to have some fun with friends, coworkers or even celebrate birthdays. Their hosts are super attentive and they have great birthday packages compared to some of their competition. The Plano location is also amongst the larger ones in Dallas. And oh yeah definitely try out their platters and humongous shakes!