Dunkin' - OOLTEWAH

The first time in this Dunkin Donuts, 9:00 on Sunday. The store was clean. Coffee was like melted lava it was so hot that was good because I am one of those people who must pour their coffee and often heat it. I ordered a croissant with egg and cheese. The croissant was warm and fluffy. The egg was a real egg, no powder or discarded liquid. The cheese was your classic American. I also tried some Munchkins. The original glazed had an off-taste, as perhaps it was old or the fry fat had to be changed. The blueberry cake was divine. I'll be back soon to try the hummus toast.

Good workers, especially when you consider how difficult it is to get people to work in the fast food industry. They're doing their best and it is appreciated.

Got two machiatto and it was just creamer. Tasted like sugar water. Asked for espresso to be added to both. Only got one fixed, window shut in my face. I left the other on the drive thru window and she took it and threw it away. Bought two drinks, only got one poorly made one.

Imagine walking in with no customers insight, making eye contact with the kid on the headset then proceeding to stand there for a couple minutes with no acknowledgement whatsoever. Not a nod or anything, at one point even going to talk to another employee that also didn't acknowledge us. Avoid this Dunkin and go to the next 1.

Be aware of this location? I ordered a dozen doughnuts, the outside of the entire box had chocolate fingerprints on it. I called in, just to inform the manager to talk to the employees about it, she was very rude, said it was a humidity issue (that’s why the white box had chocolate fingerprints on it) ??‍? Makes no since, then she hung up on me. I would never leave this review if she didn’t hang up, all I wanted to do was inform the manager to talk to employees and make sure they take OFF the gloves after packing the doughnuts. Very rude she of her she needed to hear me out and talk to employees …. I was only trying to be helpful and help the Ooltewah location grow. I guess she didn’t care about my input and hung up. This is why I’m leaving the review.