Freebirds World Burrito - Flower Mound

I feel that a star too much credit tbh, but there is not an option for zero. I didn't want to make this public, but the phone number online is not a Freebirds number and if I tried to submit my review on the Freebirds website, the send button would not work. Think. So here's my review. This is the worst service I've ever had at Lewisville Texas. We've been here for years. It took almost 30 minutes to order a Burrito and a Burrito shell. The food was cold until we finished. Had to wait 15 minutes. The staff was not friendly and seemed more interested in talking to each other than the customer. Had asked us about our phone number, so I would like to submit my receipt and make use of my rewards. Didn't our receipt offer us that we have the cash pressure after the fact that she gave us an annoying look and told us only a good day after we told her that. I didn't see a smile on me or my husband's whole experience. We have our food so we can go home and heat it up. Picture of the entry as proof of purchase with date and time.

I was here twice. I'm a black woman and feel like they don't want to take my order. You'll order my black friend, but would you ask me personally what I wanted. The other server refused to serve us flat would not make eye contact. 8:41 and y?all at 9:30, but they're tediously clean up and take things away. Also serve sucks!!! So bad hope the food big my black friend loves this place. But as a black woman, I feel very unwilling. The lady wouldn't even ask me what I wanted. It's very cold, so I was freezing and not a bad person. I hate the way I was treated. I sometimes hate my skin man. Whatever the food I think, okay. When u warned a black woman

Not worth the price or hype. They advertise showing these huge burritos. Went there and they skimp on the rice and meat.On top of that $2 for a tablespoon of Queso. What a rip off!! Will not be back. Spent more than $45. Could have got the same at Taco Bell for half the price! Update 7/11 Its been more than 3 weeks since I sent an email to the below email and no response. Just a waste of time.

Our first time ever Freebirds, we went into not really know what we get... Hudson, however, was patient and kind to help and guide us through our options. A total of 100/10 experience and we will definitely come back!

Half decent Burritos at times, consistently ingenious staff, but why is it always in vain? You can immediately tell about condensation on the front windows. The AC is so low, even the food comes cold. The ice dispenser at the well also needs badly clean.