Baglioni - Firenze

Very beautiful hotel especially reception, hall and room loony on the top fantastic floor with a beautiful view of the dome less dark room and a little old

Fantastic hotel, excellent staff and courteous. a special mention for Robert that was really available.

With a view so the menu passes in the second floor. we go up for two cocktails and the view is beautiful, among the best in Florence. However, there is a bit of disorder in the service (despite being a winner, professional and super kind): They didn't give us a list of drinks and we were told they wouldn't bring us drinks but we had to take them. Fortunately, after it was solved all thanks to vincenzo and we could enjoy the excellent view. With a better organization it could be from 5 stars.

Valentine's night... nothing was left to chance. preparation, menu, breathtaking panorama... impeccable service. We were skeptical, given the season... but we had a table with a view that we will not forget.... We strongly recommend also in winter!! ! ! ! !

Iconic hotel that is perfectly situated in Firenze. Room was spotless. Reception staff were always smiling greeting us as we walked past . Lift has been modernised from original to include key card plate for accessing accommodation rooms . Rooms have also been modernised to activate by touching key card . All very high tech. However the hotel has failed spectacularly when it comes to WiFi. This was none existent was hugely disappointing that a hotel of this quality had not addressed this deficiency, even though it is mentioned time time again in the comment reviews. I suspect that the management are ignoring this feedback focusing just on the positive comments. The breakfast in the dining room was a real treat , with picturesque views over the Duomo from big windows. The buffet layout has not been well thought out as there is a lot of congestion on the buffet line. The rooftop bar is excellent with great seating wonderful views. Good idea to wear bright colour clothing so the waiting staff can notice you when trying to get their attention. The service was very slow with only a few customers, probably down to cocktail requests not enough staff . One other thing that was strange were the power outlets . I have various power adapters that have worked all over Europe every place in Italy I have visited, but they would not fit into any wall power outlet in the Hotel . I had to purchase a specific power adapter with 3 pins that I was able to use. Overall it was a great place I enjoyed the hotel the visit. It is a great shame that the hotel has a reluctance to improve the WiFi connection for its customers. At €350 per night , I expect to be able to use my IPhone . I have listed all these points in the survey form addressed this to Mr Antonio, the general manager.