Fraticelli's Restaurant - York

Never been here before and decided to go for a drink at the bar on a Thursday nightPretty happening spot with great live music.

Been here several times now, and I find the food is just so-sonothing amazingNot very "authentic" either.

This is in the same chain of restaurants as Turtle Jacks nearby.

I went there for the first time a couple nights ago. I ordered salad, pasta, and my wife ordered pizza. The food was delicious and the waitress was excellent. I will definitely go back.

Before I get started let me begin by saying we have gone to this restaurant many times and they have always accomodated my wife's dietary restrictions. However on our last visit we brought my wife's garlic sensitivity to the attention of our waiter, who told the manager of the problem. Let me say that on every other visit the chef has made my wife a cream sauce for pasta... didn't ask for anything besides that. The manager, in the rudest possible tone, told her we won't be accomodating you tonight and the chef is too busy to speak with you or make any adustments to the menu. Quite possibly the worst customer service ever experienced. Making a cream sauce takes about 3 minutes... we didn't ask for them to bake her a garlic free lasagna. If we hadn't been with another couple we would have left... but my wife is a trooper and had bread and butter for dinner. We will never return and anyone who has any food allergies should be warned not to visit this location. The manager (an older man) could use some sensitivity training... our waiter was horrified and apologized numerous times.