Waldo's Wings - Winston-Salem

The Waldo's Wings Experience Call-in/Pick-Up Edition). I was conflicted about getting wings or a salad or both on this day. So, I called Waldo's Wings and ordered their Buffalo Boneless Bites salad with specialty sauce Hot) made with bleu cheese crumbles and crispy bacon on a tossed salad, served in a tortilla shell. I asked for no bleu cheese and bacon. I specifically requested cheddar cheese instead of bleu cheese and was told the salad would come with cheddar. Whoever took my order appeared friendly and provided me with a 15-minute pickup time. Once I arrived to get my food, I encountered a staff member on their phone. I waited a while and did not disturb, and someone else behind the counter had to tell her to get off her cellphone to assist me. Once home and ready to eat, I noticed I did not have any cheddar cheese on my salad. However, I was pleased with the number of boneless bites I received; but the amount of salad was minimal. So would I return Waldo's? I am not sure if I would return to Waldo's. It has been years since I have been back from frequenting their original location up the street from where they are now. However, I seemed to have liked them better then. Although I received a nice portion of boneless bites, I was not impressed with the taste. The tortilla shell took up most of the room in the to-go box, and if I had it my way, I would have liked more salad than receiving the tortilla shell. Moreover, I am unsure if whoever took my order listened to me or focused more on their phone. While on the floor working, cell phones should be out of sight. I have often said this in my post in the past for other establishments. Business owners of restaurants pop in on your staff, call in, and invest in secret shoppers so that you can know what is going on in your establishments when you are not there! People will let your service, dreams, and everything you built in your business go down the drain if not managed correctly.

Been coming here for over 15 years and have never had a bad meal.Food is delicious and service is fast and friendly.

Manager Jeff is the man!!! Very professional and highly kind and sweet!! We had an issue with the online ordering and running out of wings after my order was place. He was so kind and sincere, a man of his word, and made sure I had something to eat!Overall, the food was delicious and the bone-in chicken wings are awesome!!!! As well as the cake!! Thanks again Jeff!!

If I could give this place 0 stars I would!!! Our company orders togo from here at least once a week with well over $100 in orders total. Today we had a terrible experience from the beginning. The lady taking our order told us from now on our food will not be made until we arrive to pay, they have NEVER had a problem with our payments in the past. Then once we arrive to pick up our food the cashier was rude from the beginning. We got back to work with our food and at half of our orders were incorrect. When we called to tell them they LAUGHED and put us on hold for over twelve minutes... we called back and after speaking with a manager we were told there was nothing they would do that we were given what we ordered which is completely false! NO ONE offered to make it right, no apologies. NOTHING! WORST CUSTOMER SERVICE EVER!!!! We will no longer be ordering from this company! BEST ADVICE SAVE YOURSELF THE TIME AND ORDER SOMEWHERE ELSE!!!!!!!

One of our favorite places for chicken wings. I recommend the mandarin orange sesame ginger flavor. Taste great. You can choose waffle fries or a salad. I like the salad. Taste great!