Firehouse Subs Willoughby Commons

The service at this restaurant is quite good and the sandwiches taste fresh.

Wanted to order something different for lunch today. Thought I'd try firehouse subs. Ordered a large hook and ladder . Requested lite italian, banana peppers and sauteed mushrooms. Only got the lite italian. Sandwich ok. Not impressed.

Recommend them very much. friendly and clean environment. love with the app and pre-order. no waiting time and no lines. very practical. update: same quality with friendly service!

Food is always good. My only concern is that the worker did not wash his hands before he prepared the food. He went out of the register and put his gloves on. He touched the gloves with contaminated hands and food fell on the floor and he took it up and never changed his gloves. There are small actions that can make people sick. I just prayed about my food because I didn't want any problems. I really consider going to another place.

Added banana peppers on my sandwich AND on the side, didn?t put any on there? charged me extra? more than a quarter of the sandwich was bread and also the wheat bread was very stale) and to top it off I found a hair in my dumpling soup. Disgusting. This was my first and last time at firehouse, Jersey mikes and penn station are SO much better. SMH and it was $40 for 2 sandwiches and 2 soups. Ridiculous.