Taco Bell - Wilkes-Barre

I guess when employees simply don't care. Tacos all grease, cracked shells, wrapped in a manner, just thrown in, a mess. Mexican pizza raw and sloppy. Not worth the money for slop. Last visit here for me. No pride, just slap it in, throw it in the box mentality, we don't care, next.

Waited in a long line for over 30 mins. Get to the window, paid and received the drink. Order number was 75. They did 76,77 and 78 all behind me. Asked me to park. Said no I guess everyone is waiting longer! I said why are they doing them out of order? I was told they're not supposed to. Save yourself go somewhere else!

I only had a few options ordering food this late at night, so I chose this place. There were a few people waiting in parking spots, but the lady working this shift on 4/16/22 was extremely pleasant and took my order down with no issues. She offered to upgrade my small drink to a large, and had my food out to me in a timely manner. Most importantly, however, was the fact that of the four items I ordered, I actually got all four items in the bag. This has been such an issue at other places recently that it prompted me to write a glowing review. Of course, I could be an outlier, but I'll be sure to return to this place for future taco shenanigans.As for the rating, I ordered a potato taco and the potatoes themselves smelled off, so I didn't risk it. But everything else I got was fine. In short, excellent and timely customer service (a rarity these days), avoid the potatoes.

Waited 45 minutes after ordering inside! What has happened to fast food since COVID?Food: 4/5

Worst taco bell ever. Let me start by saying I own a small business and know how petty some people can be with negative reviews. This is my second time ordering from this location. The 1st time I let it slide with stake chalupa shells. This time was it was the same thing. Chalupa shells were old,hard,chewy and tasted like old grease. It literally broke apart when I was eating it. The soft taco shell was hard around the edges. I ordered a side of nacho cheese and recieved a ¼ of the container full. 0 sauce packs that I asked for.