Applebee's Grill - West Seneca

This is how my takeout burger was handed to me. No explanation necessary. It seems like the staff doesn't bother to make the food look appealing.

Wow, this restaurant has really changed. It used to be my go-to spot for apples, but it has undergone a significant transformation. We ordered our food and waited for over 30 minutes. My fish dish had only a small piece of fish that looked like a sandwich, and the fries were ice cold, so I returned them and only got a deduction from the bill. The food was delivered by someone in street clothes, and it was unclear if they were actually an employee. My daughter's oriental chicken salad had seasoned/brown lettuce and about a quarter of it was purple cabbage, which she only ate part of before leaving the rest. I felt sorry for our waitress, who kept apologizing and mentioned that they had new chefs. This will be my last visit to this chaotic restaurant.

The server was fantastic, but the dining experience was only mediocre. I ordered the crispy chicken bacon ranch sandwich, but unfortunately, the roll was stale and the chicken was so tough that I couldn't even take a bite. I would rate the food a 1 out of 5.

The onion rings were too crispy and overcooked. The onion soup was not worth $6 as it only had a small piece of bread and a minimal amount of soup. The only saving grace of the meal were the delicious ribs.

We frequently dine at this restaurant and always choose dishes we enjoy. We appreciate the consistency and know we will have a delicious meal. Occasionally, the service may not be...