McDonald's - West Kelowna

Long line ups with one person on the order till, I counted 16 employees in the food prep area, a huge line up near the door. I was 3rd person in line that took 20 minutes to receive food. It was obvious the employees were catering to the drive through and not the walk ins. I have never seen McDonalds operate this way with one cashier and no ability to cater to the crowd during peak time at 1 pm.

Came in for a quick breakfast with 4 persons. Order and delivery was quick and correct. My only observation negative observation was a staff member on a break going behind the counter and getting a cup for a friend which was filled from the dispenser with pop.

All we wanted was coffee to go--it was a long wait despite nobody in front of us in line. After we got back in the car, I discovered that my latte was only 3/4 full......Unfortunately I didn't have the time fo go back and complain. I'll get my latte at Tim Horton's next time I'm in West Kelowna

Stopped in for coffee and ended up buying food(foolish). Long wait inside, food was Luke warm or cold, and the patty on the angus burger had sat in a meat tray so long the fat had congealed on the sides. Also got a burnt bun.... the good news is the coffee was decent! Location is pretty well designed with some tv's and fire places but the entire staff must have been under 19 and not a single person was out front cleaning. The tables that were wiped down had been done with a dirty cloth and there was a layer of grime on most tables. Had to switch twice to find a semi clean one. I try to avoid McDonald's like the plague but they are convenient. Only to be visited in a pinch...or for coffee. The rest is junk food.

I stopped here at McDonald's after getting a coupon book in the mail and i was shopping at Walmart. I ordered my Burger combo meal and the lady sold it to me for $8 and the coupon said $5.69 for a meal combo. I know for a fact that the combo order to get up-sized was suppose to be like a dollar or so. I just took the order and decided i will no be going here too soon. I ended up with my un-up-sized drink & fries and had to be on the road. The staff looked pretty uninspired and not into the customer service roll.