Toojay’s Deli • Bakery •

This used to be a great place to eat. Yesterday I ordered the french onion soup. The cheese was not melted over the top. It was inside in a small ball??? Not much cheese and I had three small pieces of onion in a lukewarm broth. I guess it was hot at one time as cheese was a little ball? Terrible!! This is their $6.99 soup. I went to swipe a fry from my friend and it drooped. I asked for a to go container for soup and complained of soup temperature and the uncooked fries, which they offered to fix but I was over it and took the containers. We ended up paying over $30 plus tip for cold soup, side salad med well patty melt (burnt on outside and raw inside) and fries that needed to be fried. This place used to have good food. What happened??

I will be reaching out to a manager about this issue today — last night (June 10th, 2022) at 7 PM, I called this location to place a pick-up order. I gave plenty of time and showed up at 7:40 to pick up my order. There were three young women at the counter and none of them acknowledged me for several minutes. When someone finally decided to ask me how I could be helped, I let them know I was picking up an order for Stephanie. No one at the counter had any idea what I was talking about, and then finally after some internal deliberation, the woman who I was on the phone with said “well I can put your order in now” and that she didn’t when I called. There was no apology or ownership of the mistake and absolutely no sense of urgency to get the order to me. I let them know that I didn’t have time to wait, that I placed my order 40 minutes ago and that it would have been ready at this point. All 3 workers just stared at me. This was a supremely disappointing experience and I believe that the new staff needs better training and communication/customer service skill development because this was completely unacceptable and embarrassing behavior. I have never had this experience in over 15 years of coming here.

Horrible! Raw onions in beef broth is their French onion soup

Excellent service! very beautiful variety on the menu. I had a pungent sandwich on roggen with delicious potato salad. husband had a hot pastrami on roggen. yum!

I wanted to try out this place already one because and they did not disappoint! eating was great, service was also top notch, the atmosphere was also very good. we got dessert from the bakery on the way out and we were also satisfied with it. we will return to try more of the menus that looked so good.