Cold Stone Creamery - Valrico

Pauline is great. It moves very fast, has great customer service works well under pressure while it has a line of customers. 10/10 for how pleasant it is.

I ordered through Postmates and never got my food. Postmates wouldn't refund even though I never received my order. The store manager/owner stepped up and put a replacement order on the books as a one time courtesy when she didn't have to. She also told us about being able to order from the cold stone app directly. Izzie did a great job in helping us. Thank you so much for all your help!!!! Your location has made us a customer for life!

What can one say about a store named Cold Stone. You really can’t tell what exactly it is until you go in. Basically, they mix your ice cream with desired toppings on a refrigerated marble slab. If you are gluten free, this cold slab is not cleaned, but scraped off in between orders. We really love the sorbet. The ice cream is very rich here, like cake batter. We always get the “like it” which is the smallest size. A good place to start is with a pre made selection. Last night I Mint Mint Chocolate Chocolate Chip. It was quite tasty. I gave this establishment a 4 because the wait can be long and sometimes the floor is sticky.

Very friendly staff customer service 5…… smiling faces.

I love cold stone and I hate to give a negative review. I usually frequent a few of there local stores. Today I went to the Valrico location which is closest to my house. It wasn't too busy and the staff as always was super friendly. I ordered two scoops of pistachio and one of cheesecake. Not mixed but separate scoops in the container.. so I notice as that as they are working the ice cream on the cold table that there are zero nuts in it.. huh? Not one speck of a pistachio.. I asked can I have some of the pistachio topping worked into it- they said they don't have them... ok? Hmmm.. So i figure as always the ice cream will still taste great.. so I thought.. The one scoop of cheesecake was good (no cheesecake pieces). But still good. The pistachio? Well that's where my negative review comes in.... the fluorescent green ice cream tasted 100% artificial and had a liquor aftertaste.. like it's flavored with something like a baking extract with an alcohol base.. not pleasant at all.. I also noticed that the pistachio ice cream was leaving a thick waxy coating all over my mouth.. literally like candle wax.. I washed the remainder down my kitchen drain.. I love the staff.. hated the experience.. and I've had to brush 3 times to rid my mouth of the waxy grease in my mouth.. Sorry guys you blew it with me..