Red Lobster - Traverse City

My husband I visited the Traverse City restaurant 6/15/23 and were greeted pleasantly seated promptly. We met our server, who got our orders easily and then he brought us both Caesar salad. We both love Red Lobster Caesars, I mean we reallly were looking forward to our salads. They were brought to the table and it looked like what we wanted, but one bite in, I knew that Red Lobster Caesar was an imposter. The salad dressing was blah, and the greens were even worse. The cheese didn't taste like anything! I couldn't even get my husband to finish mine, and he loves salad more than i do! I ordered coconut shrimp and it was seriously overcooked. For a side, I'd gotten Brussels sprouts- so yummy good for you! But mine were overcooked dry with a sweet sauce that I think was supposed to be a balsamic reduction. I told our server (who I felt bad for because it seemed like maybe he hadn't worked there for long) that I was really disappointed in our meal. Traverse City Red Lobster can do better than this. When it first opened, they had great food, a welcoming ambiance, and crowds. This dinner was on a Thursday night around 5:30, and there were other diners, but it was far from busy.

Recently, my husband and I went to RL to celebrate our birthdays, which both happen between Christmas and New Years. This is an annual event for us, and we usually go to Red Lobster each year for this. I have had the Red Lobster App for many years and enjoy being able to use the rewards we have earned. This year, we had a great waitress named Sarah and enjoyed a great meal and one of the new holiday drinks on the menu. We used rewards for a dessert that we shared. Our only complaint about the entire experience is that the Rewards program has yet to issue the new rewards we should have earned during this meal. The scan feature would not o our waitress attempted to input the info. Two days later, no Rewards updated so I tried again, both to scan the receipt and, when that failed, to input the code by hand. A week later, there is still no evidence of rewards. I have reached out via the website twice to Red Lobster through their Contact Us link but have heard nothing. I am very disappointed as this is not the first time I have had to fight to get the rewards earned. We were planning on going again soon but not until this issue has been resolved.

Had a party of 3 with a 10 min wait which was completely ok with us, no big deal. Waitress (Darcie R. seated us. Forgot a few things which we looked passed. Again no big deal. She brought us our bill, we gave our card. She comes back and said I gave you the wrong bill, you came at the wrong time. I 'm not sure how that is our fault, but she wasn 't nice about it. Mind you it was a Tuesday afternoon and it wasn 't busy at all, very slow. She should probably choose a better choice of words or learn better customer service skills.

We had a nice family dinner here with a great waitress. The place is beautiful and clean, with a good atmosphere. The food was good but was not a wow factor. The price we felt was a little high for the quality but overall we were pleased.

1. Yelp Best Western/Angela Dinner w/Georgia Red Lobster TIIA This visit was while we were on vacation. My wife and I have always enjoyed Red Lobster wherever they were located. This visit kept the tradition alive. First we were warmly greeted by 2 hostesses and promptly shown to a table of our choosing. Next, our server Tiia greeted us with a smile. The service she provided was perfect! She checked in on all her tables on a regular basis and responded quickly to any requests. I had Walt's Shrimp and my wife ordered the Roasted Garlic Butter Skewer dinner. We also had an order of the Signature Seafood Mushrooms. One thing that is high on my list is when a server asks you to cut into your steak when delivered to make sure it is cooked the way you want it. Everything we ordered was delicious. As we were celebrating my wife's birthday she ordered a free piece of the cheese cake to go. When leaving, we were thanked by the hostess team. A wonderful experience!