Patisserie Valerie - Surrey Heath

I bought some delicious food for my family. I was overwhelmed by customer support and how attentive they were. as a customer with certain food preferences (no gelatine from animals) was told to me about the personal what contained gelatine and what not, after I had mistakenly decided for a cake containing animal gelatine. I would recommend everyone to go down and buy some nice eating from here. I will definitely go back

Divine lemon cheese cake plus many more quality, not too sweet baked and other types of tasty snack. great coffee and tee also. loves her green tee! bright open environment.

An alright coffee to take away. The staff however offer no niceties and are eating behind the counter, more interested in their friends than paying customers.

I have been to many Patisserie Valerie branches and have always been very impressed with the quality of food and service. We went with a voucher recieved as a wedding present. No booking required. We arrived and handed in the voucher and a huffy woman asked if we had booked, no we hadn 't. She the said she would need to check the voucher and it would be a minimum of a 20 minute wait. We then said that one of us was vegetarian, this again provoked more huffiness, as we should have ordered if we required a special diet. I asked for my voucher back in that case and we would ge elsewhere and use it at another branch, she calmed a little and explained that they only had Egg and cucumber sandwiches available as they don 't have a kitchen. We explained that we were happy JUST to have the egg and cucumber sandwiches and didnt require anything special. We then were told to sit down and she would bring tea once she had checked the voucher. On sitting down we suddenly realised that one of the sandwiches she had mentioned was tuna, my husband doesnt like fish at all so decided to go and say that we 'd apprecciate the tuna being left off... MORE HUFFINESS, we weren 't asking for anything EXTRA, jsut for the tuna to be left off and extra ham or something. The Afternoon tea arrived afirly quicklyn and we were told if we wanted more tea or coffee to go up and ask for it. There definietly isnt a high level of customer service here. The staff were rude and unwelcoming in the extream. There were many 'A ' boards up around the perimeter of the cafe advertsing Afternoon tea so preumably they accept walk ins? The food quality was ok nothing special at all but acceptable but it left a bad taste in our mouths due to the poor service. In hindsight I wish I had got the voucher returned and gone elsewhere saving the voucher for a visit to another branch.

Best cake selection every. Quick ordering and soon with us at our table, Suitable for all ages. Quite a small area of the shopping centre