Denry's Lounge - Stafford

Have been ordering from Denrys for years but will never use again. Made an order via justeat which failed to arrive, when I phoned to query this I discovered Denrys have absolutely zero customer service and have no interest in apologising to customers. I was told the food had been delivered, but Denrys couldn’t tell me what colour my front door was, they they said they would get food to me as quickly as possible but this would take another 40 minutes as the kebab would require cooking, I am fairly certain the kebab only needs slicing and putting in a box. At no time did Sue from Denrys offer any form of apology and thought her view and style of customer of service was perfectly alright. What people like sue don’t realise is they are in a customer driven industry and if you upset enough customers you’re not in business. Denrys reasonable food, with no customer service, my advice is avoid Denrys and go somewhere which doesn’t employ people like Sue.

Ordered a couple of times now, and each time my order was spot on and on time. Burger bun was slightly hard and pizza was slightly burnt but overall would order again.

Food arrived freezing cold, chicken burger was 2 strips didn’t even fill the stale bun, manager threatened to come to my address to “fix my fing problem” disgusting will never order again.

Came in for a late night bite to eat as was the only place left open to get food. Rude manager or owner. Wouldn’t take cash OR card? Was told to order over the denry app (which was useless) Owner decided to tell me and a friend we weren’t getting food as was miffed about the lack of payment options. Tried to square up to me and threatened me. ………moral of the story, came in for a kebab and almost got a knuckle sandwich. Avoid at all costs.

First time trying this place and it’ll be the last. Ordered a doner and chips and I can honesty say out of the hundreds of kebabs I’ve had all over the UK this was up there with one of the worst. Very cheap meat, didn’t taste of lamb at all, more like a cheap chicken mix. Chips were of the same quality.