Starbucks - Scotts Valley

I love this spot! The staff is great. The music is spot on. There are lots of tables and it is always clean.

Make sure you tip or they will take twice as long for your order. The employees chit chat and sometimes there will be a long line and there is no customer service. You have to ask for a drink holder when you have four plus drinks. The other Starbucks in Scott's valley is 10x better it's just a long drive

The menu items are like any other Starbucks. The service is unlike any other Starbucks location I have been to. Very friendly and understanding staff!! The way the location is decorated is nice. Good seating too.

4 stars because I can't really rate Starbucks a 5 star coffee establishment. BUT it's drive-thru, clean, and friendly staff. Also I feel the drinks are better made here than other Starbucks in town, for whatever that's worth at Starbucks...

I ordered an oat milk latte which despite saying it was oat milk was actually cows milk. I have severe lactose intolerance and have been up the last 4 hours vomiting and in awful pain. I get mistakes are made but this was not even a busy night and I really feel Starbucks needs to educate their staff that there are legitimate medical reasons some customers ask for dairy-free alternatives and come up with safety measures preventing this happening again. Being dairy-free is not a choice but an absolute necessity for many!