Giordano's - Schererville

I always go to this location because of the great customer service. However on 4/7/22 at 5:50pm I was unhappy with the service I received. The young lady at the pick up counter (Samantha) was very rude to my son (10) who went in to pickup the pizza. He came back to the car a total of 3 times with another story. First time she said another 25min. Fine. The second time she said another 5 minutes. I told him wait for an additional 5 minutes. He went in and came back to the car and said she told him the pizza takes 55minutes to cook it’s not ready what don’t he understand about that. I decided to go in and see what was going on as to why a pizza I ordered a hour ago isn’t ready and they aren’t busy. She told me it’s not ready, it asked how isn’t it ready when you told my son it’ll be ready in 5 minutes 12 minutes ago and for her to go check on it. There was another lady waiting that mentioned how she’s been waiting for the same amount of time and how Samantha was rude to her as well. She then came back with 6 pizza boxes no apology or anything. This was the worse experience every at this location. I will never go back there. Please give more customer service training to this young lady.

Had an excellent time until the manager ignored a customer and when we tried to point it out, looked me dead in my face and said I am aware.. rude as hell. Rude is so unprofessional. It is not a customer's fault you do not like your job or you are having a bad day. Rudeness is ugly.

So I'm a thin crusty type of gal, but my niece wanted deep dish and it was good. we ordered the suprems, but it didn't come with olives. So we added it. when the pizza came, the olives were literally upstairs. So I felt that was a little off. in the rule it will be baked with the other wobbles, paprika, sausage, etc., but it tastes? me good. my niece said it didn't taste as if it were baked together.

Edit...has the pizza today, excellent. I know I should have had the pizza, but I had a taste for pasta. ordered fattyuccine alfredo, it was ok. service was pleasant.

Pizza is great. service is great. Why not 5 stars? the delivery. make sure they dip or run. the delivery takes about 2-3 hours. the window time they give you is gone, so if you want to order to eat after lunch pizza.