Bibo's Cafe - Scarborough

Awful cafe. Stopped by with friends as we wanted to support our local community centre. We were made to feel very uncomfortable and unwelcome. The blonde lady (who I believe is the manager/owner) was horribly rude and acted as if we were just a burden to her as we had interrupted her gossiping with friends. The cakes were dry and very over priced and the tables were sticky with dirt. We won’t be returning which is a real shame as they have so much potential with where they are situated.

Bibos is a cozy café with only five tables. I have been a regular customer for a few years now, visiting a couple of times a week. I was disappointed to read a recent review about discrimination. My brother, who has autism and severe learning disabilities, accompanies me on my visits. The staff at Bibos have always been extremely friendly and accommodating towards him. I have also seen other disabled individuals visit with their caregivers, as it is a welcoming environment for all. The food, including homemade quiche, chips, and afternoon teas, is delicious and satisfying. You will never leave hungry after a meal at Bibos.

I was at Bibos cafe today when a group of special needs students were in. The proprietor was very rude in that she appeared to make the group feel very unwelcome. A number of the students looked like they were practicing their life skills by taking it in turns to go up to the counter and pay for items ie cakes and drinks. When one of the staff members got a food item out of her bag fir one of the students the proprietor said this was not allowed, fair enough you may say which I myself would say in usual circumstances, however, when a staff member explained that a couple of the students were autistic and had a limited diet the proprietor went on a ramble about how she was the owner and had to pay staff to clean up after these people’s mess that they had brought with them. I felt this was really unfair and rude of her particularly when I noticed no mess had been made.It seemed such a shame too as the building that houses the cafe was fitted out with a number of areas which were disability friendly. Just a shame the owner of the cafe didn’t have it in her heart to be disability friendly also! I appreciate she has to make a living in these hard times but a bit of common decency wouldn’t have gone a miss. The students weren’t their long and it wasn’t a particularly busy time. Other tables were available.

Today I visited Bibo 's cafe with a group of pupils from a Special education school. All pupils understand how to use appropriate manners when out in the community and especially visiting cafes. Each pupil had their money to buy a snack for themselves. Some pupils in the group have strict dietary requirements however still expressed they would of liked to buy a drink. Staff brought the pupils snack who have dietary requirements to fulfill their need if hungry especially at snack time throughout the school day. The lady who owned the cafe expressed quite rudely that we were unable to eat our own snack in her cafe, staff explained about pupils dietary requirements and requested for exemption. The reply we got was “no I own this cafe and have to pay the wages to clean up their mess “. highlighted above pupils who visited the cafe recognises what is appropriate and what is not. The remark we got regarding 'the mess ' seemed very discriminating towards our pupils. Would they not allow babies in as they have their own food? I am very disappointed in the service we got and the approach we received in the cafe. We shortly left and will not be returning. A formal letter of complaint will be attached and sent to the manager of the centre where the cafe is based.

Our go to cafe, love their breakfasts and the staff are always friendly and welcoming. Great cafe for a lovely meal at a great price!