El Pollo Loco - Santa Clara

This location always serves extremely fresh and tasty food. Had the chicken poblano quesadilla which was very flavorful.

First time here just convenient cuz our hotel right up the street. Furniture are rip, normal wear and tear. Need attention. I feel so creepy we have to get our food and get out. The guy took our order quick, 5 customer behind us got their order. I just order 2pc chix, mac rice took them 18mins to be exact, it was good by the way When your not comfortable you will keep looking in you watch, i was timing them from the time stamp of my receipt

Green dacor with falling apart furniture. They don have heater because is the same temp as outside. 54 degrees my food got so cold so fast and my soda was warmer than the sause the sause was icy I had to ask for another but it was also the same fixed the heater at less

This was my first time eating here. I ordered a breast and wing, broccoli, and a side salad. The chicken was old and dry it was not edible. The broccoli was old and dry, and the side salad. The lettuce was brown. That entire meal went into the trash. If I could give zero stars I would. It’s unfortunate, the actual food they served me doesn’t reflect what they advertise on tv. I will not return

This El Pollo is one minute from my house. Unfortunately I won't be returning. I have given up thinking the employees just made an honest mistake in their rush to prepare my order. The problem is, nearly every time I've gone to the place I get home and something is missing or they put onions and cilantro when I asked them to be sure not to put it on my food. Its partly my fault for not checking before I get home but I shouldn't have to. Its usually something small like 25 cent order of tortillas they forget but a couple days ago it was a $4.00 order of rice. I never called to inform them as usual but this time really bothered me. I'd say 75% of the time my order is wrong. I'm not willing to give my money to a restaurant that can't put in place a better system to catch the small things that can ruin your experience.