El Pollo Loco - San Fernando

I like it close to me, but I can't eat inside, the smell is too strong for me, so I take my order to go. sometimes I find missing articles on it so I have to come back in.

I see these on tv n they look good, but after picking up our food n see this... sadly sad, I pray for the person who prepares this order. I hope it's better at the end of the shift. I hope next time I can get some taquitos as the ad shows.

Staff that work at this Pollo Loco seem to not understand what is said or requested. Orders are almost always incorrect. I order a Pollo bowl with easy black beans. I repeated myself after she review the order and said easy black beans, a little bit of beans. When I received my order the pollo bowl looked like Bean soup. It was full of beans with almost no rice. ?? Not the first time it happens. Almost every time I order here the order is incorrect.

Slow service, not enough staff to take your order. Staff are overwhelmed by internet orders. I am very dissapointed by lack of service and sanity. 20 minutes to get a pollo bowl! Also, the food is delicious but as a company Ell Pollo Loco pollutes our oceans and planet earth by using plastic bowls and lids. I hope this company one day can change and offer bio degradable bowls and salsa cups and lids abd show their support for planet earth!

This place is good til if you don't ask for Gravy. But half the kind of Mac n cheeses and mash really? Not only that..it seems like they don't give receipts..