Outback Steakhouse - Robbinsville

Our Favorite Spot! Excellent food, drinks and service. Big thanks to the manager Al, bartender Deanna for always making us feel at home like Cheers!

It was my son and I first time there and our waitress Theresa (Terry) made it the best experience ever. She was awesome and customer service 20 out of 10. My teenager son was like this is what it looks like when you love what you do. I hope they give her a promotion or at least an incentive to train future employees. ?

I ordered a large amount of food from Outback Hamilton for our Super Bowl Sunday party. My husband drove 40 minutes to pick up the food. We love this location and drive there to eat in the restaurant and also to pick up food because the food and service there are always exceptional. When he got there he was told all of the food was in the bags. When he got home and I was setting up the table we were missing the platters of wings and tenders. I called and explained what happened and was told by the rep that the proprietor would personally deliver the items we were missing. He arrived with the food and was so kind that he gave us dessert too. My family will always drive the distance to eat at this location because of the excellent service that we constantly receive.

Just a few observations for this particular outback. I was in a lot of different outback steakhouse?s so I feel that I can make a fair comparison with others. Every time I go into this outback, there is always a table outside the bar filled with socialization staff, eating rolling silverware. This recent visit, which was time for dinner, had six employees sitting and eating while rolling silverware. My problem with this is the optics and unanimity of eating and talking fingerfoods while rolling silverware for customers. You cannot apologize for slow service, again when six employees sit on a table and not all of them roll silver goods. I know everyone wants to tell Covid that they can't get good help, but I think it starts with the administration. My other question with my last visit was a manager who wore a baseball cap, shorts and a T-shirt I never knew was connected to Outback restaurant until he went behind the bar to train a potential new server on the beverage menu. Now it can only be me because the older I see the younger everyone, but this particular trainee looked very young and in my eyes not old enough to drink and I found it disturbing when this same manager gave the trainee a sample of a drink on the menu. Again only I, but I feel that optics are much to be superior when you are in a management position. I spoke my concerns to someone I thought was another manager, but very good would have been just a host. After his answer or his absence, he was not very concerned. The optics makes it seem as if the priority is more of a fun place to work instead of eating a great place!

Dom was the best and most dedicated waiter I've ever encountered. He delivered everything promptly and ensured that all our needs were addressed. His politeness and attention to detail made our dining experience exceptional. If I return, I will definitely request him again.