El Pollo Loco - Riverside

Went through the dive thru before my appointment in the plaza. Ordered a burrito no beans. NOBODY ELSE IN THE DRIVE THRU and nobody in the restaurant. Go park to eat, take 2 bites of my burrito....BEANS....Seriously you had ONE CUSTOMER and you couldn't even get it right ??????

Good food, good valueParking: Enough spacesWheelchair accessibility: It seems adequate, and I am sure will meet ADA compliance.

I used the kiosk the girl working there told me to. I gave myself great service.

Now you must order from a station, un manned. Then much of the order was forgotten by those putting it together. Asked for extra salad dressing now they charge for it.We are now stuck with this mess because of Governors increase in labor costs. I think this could be the demise of CA fast foods!

Went into the el poyo Loco at the riverside plaza standing waiting for the cashier to take my orderWith a stern voice wasn't even polite about says we only take orders for seniors and disabled at the cash register you can use the kiosk to place your order I just oh I'm a senior can I place my order at 5he register then she rudely said that's what I just said .I walked out I'm not going to spend my money in a place with someone talking to me like that when I only was polite to this person horrible customer service I work in retail I never treat my customers this way never will I ever come back