Bhuti - Richmond Upon Thames

I had an appointment on 18th June for CBD Bamboo massage. I was told at reception that they could not locate my booking but will book me in as they had availability so i told them that i had an appointment with Laura for CBD bamboo massage to which i was told OK. I was told to wait in relaxation room and after few minutes i was greeted by Lorraine and taken to the massage room. I was offered the Bhuti Bliss massage which is a Swedish massage to which i said i have booked CBD bamboo but Lorraine said that is not what is booked on their system. I said that i had definitely booked CBD bamboo to which Lorraine said she will check with reception and come back to me as the bamboo sticks will take time to get ready. After few minutes Lorraine came back and offered me the CBD oil massage to which i said OK reluctantly. The massage was mild with no air conditioning working and there was only a little portable fan which made the room really hot. I did mention about this but i was told the air-conditioning wasn't working. The massage room had a day light coming through which made it difficult to relax. It was not a great experience at all.

This is a sanctuary. It is so peaceful yet full of love a beautiful community centred heart space. I leave feeling grounded, expanded, energetically cleared and physically aligned. Lovely people as members and teachers and management leading from the heart. It is a deeply regenerative, blissful experience every time. I want to live there.

A lovely space. The yoga studio is gorgeous with a vaulted ceiling, lots of natural light and stained glass windows. I really enjoy coming here. It’s a tranquil oasis. And the members’ lounge is very cosy and relaxing. Great relaxing hatha yoga class today with Mark. Excellent!

Today, my sister had a massage which was a birthday present from myself, they were running 30 minutes late because the therapist had missed her bus. They didn’t try to contact her before to let her know and were not apologetic. Such a shame, expected much better.

I booked onto a meditation class via class pass and only when I arrived at this centre was I told that I needed to pay the full £45 to attend the session. I haven’t been refunded my credits nor the car parking that I had pre-paid for. The woman who told me this at reception was incredibly unfriendly and unapologetic and the whole place felt very pretentious. After all, we can meditate for free so I will not be returning.