Kfc - Reading

I didn 't even want to give my time up to write a review for this place, but just to warn others I will, I 'd seriously recommend going somewhere else. I 've tried this KFC in Reading 5 or 6 times over the last 2 years, each time having a bad experience but hoping it was a one off as other KFCs have been great. But it is always the same unfortunately. Not all your order will be hot or fresh, it 's pot luck. My chips were stone cold, zinger chewy, hot wings a little warm. Staff have a bit of attitude . The place is filthy. Toilets are rancid. I ordered an americano with my meal, when I lifted the lid it was black, that 's fine, but when I went back to ask for milk the lady made a big deal about what I ordered. I said didn 't see a white or black option? Maybe I missed it. Anyway, after what could have escalated into a big argument for no reason, and why are we arguing about milk in the 1st place?.... all they had to do was give me some milk instead of the argument. They didn 't have any sachets in the end anyway, probably why they were arguing about milk. Who the hell is running this place? You can make your own opinion up if you dare visit, but please don 't waste your cash. Go somewhere else.

Resturant dirty all tables not cleaned staff rude food items ran out no toilet as they had closed it pretty sure not allowed to do that no napkins salt pepper only had one type of Pepsi honestly never coming back here again they couldn’t care less

My first experience in kfc was in 1980 and the food was delicious and the service was active but this time I experienced something new the food was disgusting and cold and the service was very poor and the sweeper was serving drinks with her dirty hands right after cleaning so the worst kfc I ever experienced

This is by far the worst KFC I've ever been to. The service was left to one man, who was probably doing his best. The food was just a bit warm not hot and the chicken was tough, presumably because it was cooked some time ago and left to stay warm for ages. I didn't get the dip I paid for, the drinks were all pre poured on the counter and starting to reach room temperature. One of the chicken pieces was a wing with a tiny bit of breast. Pretty ghastly.

I have been to this branch, Broad Street, Reading, twice now. On my first visit about a month ago, I approached the counter and was ignored for some time even though it was not very busy. There were two members of staff behind the counter, one male who seemed to have some authority there and the other a female member of staff who was wearing a head dress. Eventually I was acknowledged by the female staff and I asked her about a promotional deal. She immediately told me that I could not get it because their scanner was faulty She said I could order food on the electronic order board. I left and thought I would go back shortly another day. I went back there yesterday and as I approached the counter it looked like the same two members of staff were serving. I was the only one at the counter. I waited patiently, but they both kept their backs to me occasionally looking back, while waiting for food which clearly was not coming through to them yet. Eventually another member of staff (female) turned up and proceeded to deal with a woman who had just approached the counter further down. I went to her as she finished and complained that I had been waiting and had been ignored by the other staff. She apologised on their behalf and for herself. The food was ok, but I would not recommend this branch to people I know. The staff need better training or should be pulled up for poor performance.