Firehouse Subs Port Arthur

First time eating at a Firehouse subs very disappointed. I ordered online, for pickup. The email confirmation said the chips would be in the bag, when I got home, they weren?t. I ordered the Jamaican jerk turkey and the Engineer. I ordered one on wheat, both had white bread. They had soggy turkey shreds, way too much Mayo, and just a scattering of lettuce, a thin slice of tomato, etc. The girl who handed me my order was uncommunicative and unfriendly. I gave my experience 2 stars because as I was leaving, the young man behind the counter smiled and said thank you, have a nice day.

Smokehouse Beef Cheddar, Wheat Bread, Large. Ordered carry-out, made fresh while I watched. Sandwich was very good, good ratios of meat, cheese, and sauce. Friendly service. Would go again.

Great sandwiches! Usually you have fast and friendly service. Ingredients are freshly served and most employees seem happy to be there. The restaurant is usually busy around lunchtime. The restaurant is usually clean except sometimes the bathroom. Great place for a sandwich.

I've never had a problem with my sub until today. I ordered the foot-long veggie and half of my sub was good, but the second side tasted as if it were cross-contamination with meat. I wanted to puke

I waited in line, and no one took my order. A man told me that someone else would help me and pointed to a woman. When I approached her, she turned away and started chatting with her colleagues. This was incredibly unprofessional and rude. After waiting awhile with no service, I had no choice but to turn around and leave.