Crumbl Cookies - Pocatello

The cookies are incredible and the staff is very welcoming!

The cookies are consistently top-notch and the customer service is exceptional every time!

We love Crumbl! The staff is always friendly and the cookies are delicious.

I have purchased cookies many times with no issues, however, Monday of this week I purchased a 4 piece box for my son 's and in the afternoon and the boys both ate their Oreo cookie but waited until Tuesday to try the lemon cookies. Tuesday morning was very upsetting because my youngest son 's father who is in stage 4 cancer was rushed to Portnuf ER and admitted to ICU due to severe breathing issues we had to remain in ICU until yesterday evening.Obviously, my mind was NOT on cookies or calling about the bad cookies until this morning when I did call and initially was very kindly addressed by an employee who represented herself as being one of the managers and told me just to bring in the two cookies BOTH my boys said tasted funny and I could pick two different ones out. The employee asked me when I 'd be in and I explained I 'd be in slightly after 11am when my older boy finished football practice, and she told me if she was not in, she would leave a note for the other manager and employees.When I arrived I sent my older son in because I was on phone with family and he came strait back out saying, they wouldn 't do it so I preceeded to go back in and explained that I had been in contact with a manager earlier and was argued with and told no, and further told because the cookies were purchased Monday, no exchange would be given. I kindly but very upset explained our family situation with my younger sons father being in hospital ICU , yet NEITHER manager (girls looking no more than 20 years old) had one shred of compassion about our family situation or circumstances!!! WHO DOES THAT??!!I explained I would NEVER buy another cookie there, nor would I recommend them to anyone and I 'd be sure ANYONE I know finds out how we were treated! I 'm an attorney and do consulting work and have worked my entire life before law school in customer service related jobs and NEVER seen or experienced this level of degrading disrespect from ANY BUSINESS!I invite the owner of this Crumbl Cookie location to pull their video and watch what happened instead of just listing to teens/immature young people lie to cover for their disgusting behavior. No customer should EVER have to deal with that type of treatment!! And over just 2 replacement cookies!! I did NOT ask for a refund, I brought back the two bad cookies that tasted peculiar and just wanted an exchange. DO NOT PATRONIZE A BUSINESS THAT IS FINE TREATING ANY CUSTOMER IN THIS FASHION! I would and have immediately fired any employees who set this type of example of customer service in business in my own past... managers like this are why businesses go bankrupt!!On top of all this, the employee manager I had spoken to when I called initially, who was so kind called me by name and knew my account so not like I was new!! I 've never had a complaint any other visit. and when you read my other extensive Google reviews, it is apparent the care and quality I put into my reviews!!When I walked out disgusted saying I 'd never purchase again or recommend to any other persons, I was told good go right ahead by one of the two young managers. OUTRAGEOUS!!

I have purchased cookies many times with no issues, however, Monday of this week I purchased a 4 piece box for my son 's and in the afternoon and the boys both ate their oreo cookie but waited until Tuesday to try the lemon cookies. Tuesday morning was very upsetting because my youngest son 's father who is in stage 4 cancer was rushed to Portnuf ER and admitted to ICU due to severe breathing issues we had to remain in ICU until yesterday evening. Obviously my mind was NOT on cookies or calling about the bad cookies until this morning when I did call and initially was very kindly addressed by an employee who represented herself as being one of the managers and told me just to bring in the two cookies BOTH my boys said tasted funny and I could pick two different ones out. The employee asked me when I 'd be in and I explained I 'd be in slightly after 11am when my older boy finished football practice, and she told me if she was not in, she would leave a note for the other manager and employees. When I arrived I sent my older son in because I was on phone with family and he came strait back out saying, they wouldn 't do it so I preceeded to go back in and explained that I had been in contact with a manager earlier and was argued with and told no, and further told because the cookies were purchased Monday, no exchange would be given. I kindly but very upset explained our family situation with my younger sons father being in hospital ICU , yet NEITHER manager (girls looking no more than 20 years old) had one shred of compassion about our family situation or circumstances!!! WHO DOES THAT??!! I explained I would NEVER buy another cookie there, nor would I recommend them to anyone and I 'd be sure ANYONE I know finds out how we were treated! I 'm an attorney and do consulting work and have worked my entire life before law school in customer service related jobs and NEVER seen or experienced this level of degrading disrespect from ANY BUSINESS! I invite the owner of this Crumbl Cookie location to pull their video and watch what happened instead of just listing to teens/immature young people lie to cover for their disgusting behavior. No customer should EVER have to deal with that type of treatment!! And over just 2 replacement cookies!! I did NOT ask for a refund, I brought back the two bad cookies what tasted peculiar and just wanted an exchange. DO NOT PATRONIZE A BUSINESS WHO IS FINE TREATING ANY CUSTOMER IN THIS FASHION! On top of all this, them employee manager I had spoken to when I called initially called me by name and knew my account so not like I was new and I 've never had a complaint any other visit. When I walked out disgusted saying I 'd never purchase again or recommend to any other persons, I was told good go right ahead by one of the two young managers. OUTRAGEOUS!!