Renaissance Fort Lauderdale-plantation

What an amazing place to stay! My husband was oin Miami for work for a week. We had originally booked in at a different hotel and left after one night because it was awful! We found The Renaissance west online and booked a room. As soon as we walked in the decor and ambiance is amazing in the lobby. It smelled great and we were welcomed by Kendra who is so sweet and kind. Our room was perfection and the bed was very comfortable. Everyone we came into contact with that worked there are just the nicest most helpful people. The breakfast is amazing and has so many choices. The gym is great and there is starbucks until 11am. It's very close to many reateraunt choices and not far from beaches and shopping. We will definitely stay again!

I’ve called 3 times and waited for over 5min each call, no answer. Lost business for a group

Renaissance Fort Lauderdale West Hotel is a 5 Star Hotel with 5 Star Staff. Specifically: Jasmine (a Marriott bonvoy telephone representative) Amanda (a Renaissance manager) Sulony, Kiran Daniel (hotel staff not sure of their position) Chris (Renaissance Regional manager) This hotel was amazingly helpful from day one. My family and I were returning from a cruise and had reservations at a different hotel (Residence Inn Fort Lauderdale Plantation) we needed to add a day to our stay. After speaking with an employee on the phone that said they would add the day and we could check in early no problem. Upon arrival to check in the front desk told us the person on the phone was wrong did not update the reservation and they were unable to accommodate us. It is now just after 10pm on a Saturday and we were stuck trying to call places. Everywhere was fully booked by now! Luckily we connected with Jasmine a Marriott bonvoy phone representative and after hearing what happened she searched to help find my family a place to stay with urgency and compassion. She even took the time to give us the veterans discount. Upon arriving at the Renaissance we felt welcomed and the check in was smooth. The room was clean fresh. We reserved the room for 6/22-6/24. On the evening of 6/23 we returned to the hotel and my kids wanted to go to the pool and being it was open till 9pm I took them. Upon returning to our room I found my husband passed out on the floor suffering from a medical emergency! My kids (9 11) ran down to the lobby and a staff member called 911 for them! Within moments Amanda (manager on duty) and another staff member were in my room helping me try to wake my husband up and keep me calm and informed of the ambulance being on it's way. Amanda seemed to have some medical knowledge and they both were extremely patient and helpful with me my husband. An additional staff member stayed in the lobby with my kids gave them snacks and helped to keep them away from the situation (their young eyes did not need to see). I can not thank the staff enough for helping take control of the situation I'm extremely grateful for how they came to help immediately. My husband was transported to the hospital via the ambulance I went with him. My sister stayed at the room with the kids. The following morning we went to check out and Chris (Regional manager on duty) offered myself the kids the continental breakfast (for free) and helped my sister load our luggage into the car. He took the time to ask how my husband was wanted to make sure we were taken care of, he provided his card and said if we needed anything to let him know and he would help as much as possible. All of the staff that helped us were genuinely concerned and showed so much compassion. I was pleasantly surprised to receive a call from Amanda (she said my family was on her mind and she just had to check on us she called from her personal phone) Amanda actually reached out several times as well as Daniel. As I said before I can not thank/praise this staff enough and I'm eternally grateful to them for their genuine concern compassion towards my family I. This hotel and staff definitely deserves FIVE STARS!!! If I could give them a million Stars I would!

Fantastic experience. Concierge was so sweet. Hotel smells amazing. Will stay here again.

Nice hotel, just ask what it’s included with your reservation before they ask you for your credit card.