Pete's Pizza - Philadelphia

I used to love the pizza at Pete's, but since it's under new management, the service has been terrible. The staff is not professional or welcoming, and when I call, they sound uninterested and don't address me correctly. My food is often not prepared as I requested. I've given them multiple chances because I really enjoy their food, but now I feel disappointed and ripped off. I hope they can train their staff better and ensure that orders are prepared correctly. Take care.

I placed my order at 7:40, but it is now 9:40 and my food still has not arrived. This is extremely disappointing. It seems that they are very busy, causing the customer service to suffer. I wish I had read the reviews before ordering. I can't even comment on the food because I haven't received it yet and I know it's going to be cold. At 10:03, I still hadn't gotten my food, and although the person who answered the phone seemed upset, the manager didn't even bother to come to the phone to address the situation. I would advise others not to support this business as it lacks in customer service. It appears that they have taken my money more seriously than my food. Finally, at 10:25, my pizza and wings arrived, but they were ice cold.

The delivery driver was rude and ignorant. When I asked if he rang the bell, he replied that it wasn't his job. He said he would only answer the phone and that's it for my food. I called the restaurant to speak to a manager, but the woman on the phone asked me to hold and never came back. Good customer service is important for retaining customers, and because of this experience, I will not be ordering from this restaurant again. Drivers like him may do something to your food.

I am disappointed with my meal tonight. I have been ordering from Petes for over 30 years, but they have been making errors with my online orders recently. This is the second or third time they have messed up my DoorDash order, but this is the first time I am complaining or leaving a review. I ordered 2 cheesesteaks, but only received 1 and it was incorrect. I will have to refrain from ordering online in the future. I called the restaurant and they sent the correct cheesesteaks, but I was still not satisfied. Also, the fries they sent were not up to par. I had not even opened the fries yet, or I would have said something. However, the pizza is always good.

I didn't request Dijon mustard, but the meal was still enjoyable. My husband really enjoyed his wings!