Royal Dynasty - Norwich

The food was spoiled and took a very long time to be delivered. When the delivery driver arrived, they walked away without giving me my change. The food itself was inedible - undercooked, with chicken balls that tasted fishy and a sauce that smelled like vinegar. I threw it away after just one bite. I would recommend avoiding this restaurant in the future, and maybe they should be inspected by health authorities for serving undercooked chicken.

Absolutely vile. Phoned the restaurant to say i wanted a refund for them to say that’s fine we just want the food back. It was then collected around 1 hour later 2 1/2 hours later they they decided to call me back to say because some rice chips was missing which was on my plate which went in to the bin as I didn’t expect them to be awkward and want the food back. All the meat dishes hadn’t been touched as I called instantly as soon as it arrived! Absolutely disgusting customer service horrific food they’re serving to make it worse just a 3star rating. How they’re still open I will never know. just to top it off I had a hair in my food to go in to the shop to witness no hair nets was being worn all underwear was out and not washing her hands touching absolutely everything. Disgusting.

Waited over a hour and half for delivery it finally turned up cold and a very small soggy bag of chips the food tasted awful and our prawn crackers was missing .I won't be ordering from here again

Ordered from this takeaway online as it was on Big Foodie and you can trust all takeaways on there right... and didn't think anything more of it. It didn't arrive on time but it wasn't far off 50 minutes and, in this storm Dennis, I was rather impressed with the service . The food tasted like your average Chinese, quite nice, but everything was swimming in grease! This probably should have been a red flag for us, but I was willing to take a gamble as the Chinese was quite expensive in the first place- so I expected good quality food! The chicken balls were soggy due to the amount of grease in the bottom and not crispy how I prefer them- there wasn't much chicken in them either and these were mostly composed of batter. The noodles tasted nice, but again were very, very greasy and left a great deal of residue on the plate- which was quite gross. The Crispy beef, however, was lovely. The trouble is, my poor boyfriend was sick within an hour of eating the food chundering pretty damn hard , and I've had a nasty stomach ache after eating this. It doesn't take a genius to realise we'd had a dodgy takeaway. Unfortunately won't use this Chinese again, which is a shame as it is one of the only ones which delivers to our area. :

We ordered take out from ROYAL DYNASTY Chinese And Thai Takeaway through BigFoodie at 19:044. Our order included Chicken With Cashew Nuts, Singapore Chow Mein, Plain Chow Mein, Spring Roll, Crispy Seaweed, Beef and Chicken Chow Mein, and Egg Fried Rice. The noodles appeared burnt and had a strange smell, and the chicken did not taste right. The only positive aspect was the crispy seaweed. When we contacted them through Big Foodie about the issues and provided pictures, they offered a 10% voucher for our next order. Despite offering to return the food, they were not interested. Overall, we experienced poor customer service.