Royal Dynasty - Norwich

The restaurant is not as good as it once was, and I found the chips to be disappointing. I suspect they used low-quality frozen chips, as they tasted stale and were soggy.

We ordered take out from ROYAL DYNASTY Chinese And Thai Takeaway through BigFoodie at 19:044. Our order included Chicken With Cashew Nuts, Singapore Chow Mein, Plain Chow Mein, Spring Roll, Crispy Seaweed, Beef and Chicken Chow Mein, and Egg Fried Rice. The noodles appeared burnt and had a strange smell, and the chicken did not taste right. The only positive aspect was the crispy seaweed. When we contacted them through Big Foodie about the issues and provided pictures, they offered a 10% voucher for our next order. Despite offering to return the food, they were not interested. Overall, we experienced poor customer service.

The food was spoiled and took a very long time to be delivered. When the delivery driver arrived, they walked away without giving me my change. The food itself was inedible - undercooked, with chicken balls that tasted fishy and a sauce that smelled like vinegar. I threw it away after just one bite. I would recommend avoiding this restaurant in the future, and maybe they should be inspected by health authorities for serving undercooked chicken.

Absolutely vile. Phoned the restaurant to say i wanted a refund for them to say that’s fine we just want the food back. It was then collected around 1 hour later 2 1/2 hours later they they decided to call me back to say because some rice chips was missing which was on my plate which went in to the bin as I didn’t expect them to be awkward and want the food back. All the meat dishes hadn’t been touched as I called instantly as soon as it arrived! Absolutely disgusting customer service horrific food they’re serving to make it worse just a 3star rating. How they’re still open I will never know. just to top it off I had a hair in my food to go in to the shop to witness no hair nets was being worn all underwear was out and not washing her hands touching absolutely everything. Disgusting.

Waited over a hour and half for delivery it finally turned up cold and a very small soggy bag of chips the food tasted awful and our prawn crackers was missing .I won't be ordering from here again