Swiss Chalet - North York

Awful staff!We had decided to just buy a huge family meal for our Thanksgiving dinner. Just as we were entering the premises, someone was placing a sign on the door saying that they were not taking any orders. There was a young woman at the counter who rudely told us that we should have seen the sign on the door. We told her that we had but were hoping that they still might be able to do something. She gave us a hostile look, shrugged her shoulders, and abruptly walked away from the counter without another word.At that same moment, a young man appeared from the kitchen area. He was a little more polite in telling us the same thing that his colleague had said. We told him that we had caught two buses to come all this way to buy a family meal. It was before 6:30PM how can a Swiss Chalet run out of food so early in the day? There was nothing on their website that indicated that they had run out of food. He said that it had just happened a few minutes ago, and we are supposed to be able to guess that any place that sells chicken can run out of supplies on Thanksgiving(? . This has never happened to us before, but what disturbed us was the lack of sympathy or apologies for wasting our time.We ended up buying burgers and fries from a nearby Harvey's. They even had chicken burgers! The Harvey's staff was really welcoming, patient, and friendly everything that the Swiss Chalet staff were not.

For the past 25 years eating here, I've always got the bigger piece of chicken while the spouse doesn't.We both had the Thanksgiving meal and were so stuffed that we brought home our desserts.

They just delivered my order to someone else. I called after waiting 1.5 hours. Got a refund but only after I asked/demanded it.

I requested for my chicken to be fresh and found the waitress very rudeThis is the second time she has been rudeUnexceptional in now day an age !

I asked if they had pickles to put on my chicken burger, and they had wedges so I said no worries that’s okay. I started eating and five minutes later a lady came out all shy and sweet and said “I tried to slice it as thinly as possibly for you.” ???