Dunkin' - New York

This is not the ideal place to visit sometimes. Certain staff members are slow to take your order and do not double check it. It is advisable to be cautious and check your order bag before leaving. Occasionally, there are missing items and the staff acts ignorant when notified. It is recommended to always keep your receipt.

They have homeless individuals entering and taking mobile orders! If I hadn't seen that lady take my drink, they wouldn't have mentioned anything. Please place mobile orders in a secure location! Next time, I won't be as understanding about it! Make sure to have someone check receipts to prevent this.

Keepin it real out here in UWS Literally given up on Dunkin coffee many times from getting super diluted, milky coffee over and cover. Had a promo to get a free drink so I went back to give it another try. The lady handed me a cold drink over the counterafter i ordered a hot one, (trying to be nice :D) i didn't want to cause a scene because i'm not picky so I went to get thedrink only to have her flip out 7 seconds later yelling that's not what I ordered. I handed back because i didn't want an icedcold drink on a below freezing day anyway. She then proceeded to fill up my hot latte order with literally a whole cup of milk.I saw the It was disturbing to see but it tasted good cause it was milky and sweet. But yea, that was the last time I visitedDunkin, probably won't be going back any time soon (unless i receive another promo)

Really want to give it one star but I'm not going to shame the whole venue on one person even though it's literally always something with that lady and it's not just me that says it...??????? anyways when you go to this partic one. I suggest you scopeout what they have first before you order, be super clear, have patience andgo in knowing you really want your coffee lol butso seriously

I visited this restaurant at 8:30 am and found the service to be quite slow. There was no one at the counter and I was not acknowledged until after several minutes. What really bothered me was that the cashier had his mask below his nose, handled my money, made my coffee, touched the cup cover with the same hands, and closed it. I was disgusted by this lack of hygiene. I will not be returning to this location and will instead be going to the local coffee shop across the street. Beware of this place, guys.