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Restaurant bewertenWow, I can't believe it took 45 minutes to get any service at this place. It's a complete mess! If my daughter hadn't wanted some ice cream, I would have left a long time ago.
The service was terrible. The staff member was on her phone while we waited for her to assist us. To make matters worse, they were out of milk, so we couldn't order any shakes or cookies and cream ice cream, which are my kids' favorites. This was really disappointing, and they also had run out of cones.
The staff here is rude and unmotivated, even when it comes to handling online orders. They cancelled my order because they ran out of one of the four toppings I requested. When I arrived, they couldn't even locate my order. Additionally, they never reached out to inform me that my order had been canceled. It was a complete waste of time, and there was no manager or supervisor available to address the issues. Overall, the staff seems inexperienced and unprofessional.
Always seems short of employees and the ones who are working don?t look like they want to work. Zero sense of urgency, I?m currently in line and two parties before me have already walked out due to the wait. They close at midnight on the weekend butlast visit around 11:30pm when I arrived the employees were turning people away saying they were closed. I challenged thatresponse with the hours of operation listed and they said it?s because they have to clean up. They also never have waffle bowlsor cones ready or willing to make them. This Miami Lakes location will continue to get business no matter how horrible to visitexperience is, simply because the ice cream is great.
Hadn?t been by here in so long and came by the other night, I understand it was a Friday night and it was packed but omg they had such a mess in the counter right by the ice cream. So filthy! I walked out. Not bc I didn?t wanna wait in line but bc itlooked so dirty.
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