Stats Sports Grill At Wrigley West

Hotel is fine. Customer service sucks. I was charged twice, one correct amount. Called hotel and Marriott, was told they would solve it. But over a month now, no update. Very disappointed on the customer service.

Nice place to have a drinkTvs, drink options, nice bartendersOnly con is plastic cups or just receiving a bottle without a glassCheck hoursService: 5/5

Do not stay at this hotel! We were there for a Cubs spring training game, so the location is perfect! But that is the ONLY good thing about this hotel. We checked in around 9:00 pm. We were told that we may or may not get housekeeping service during our stay. Hmmmmm…..not a good start. Went to Stats bar for drinks and food. We weren’t able to get food at that time and the bar staff was obviously inconvenienced by us wanting a drink or two. Horrible customer service. That night we could not get our room to cool and slept horribly due to our room being so hot! Notified the front desk the next day and we were moved to a different room on a different floor. Moved our stuff and found our new room was not much better. The safe didn’t work, the bathroom sink was obviously plugged and was VERY slow to drain, the curtain was ripped, the shower was dirty (mold), the makeup light in bathroom didn’t work, almost every tile on the bathroom floor was loose, as well as a few entryway tiles, one of the nightstand lamps didn’t work, only one elevator was operating for the very busy weekend, the pool was not maintained (trash overflowing), and if you wanted a pool towel you had to go to the front desk (and wait in line). On our last night we tried again to get a few drinks at Stats bar, only to be met with horrible service once again, and it wasn’t even busy. For the rate we paid, we definitely expected a lot more; at a minimum to just have everything work! Extremely poor maintenance and understaffed. And the staff who do work there do not care! Will not stay here again.

I decided to give this restaurant another try by making a reservation through Open Table, but was informed that they no longer accept reservations through that platform. I had contacted Open Table previously and they had given me the points I was owed. Although the wait staff was friendly, there were not enough of them. Mallorie was multitasking as a bartender and server, making it challenging for her to attend to all the customers. While I appreciated her efforts, she clearly needed some assistance. Despite the service issues, I will return for the food, but not for the overall atmosphere.

The dining experience was average, but I wouldn't recommend it since there are much better options available. The server appeared surprised by our presence. A reservation wasn't needed as there was a handwritten sign instructing us to seat ourselves, with only one other customer in the restaurant. The food was decent, with a limited but satisfactory breakfast menu. We were able to make substitutions for healthier sides.